Privacy Policy

Effective Date: 01-May-2025
Last Updated: 01-May-2025

At Bidinga Technologies, your privacy is extremely important to us. This Privacy Policy explains what personal information we collect, how we use it, and how we protect it when you use our website (https://www.bidinga.com) and our AI desktop assistant software (“Bidinga”).

1. Information We Collect

We collect the following types of data:

a. Personal Information (only if voluntarily provided):

Name
Email address
Login credentials (used for authentication only)
Feedback or bug reports

b. Device & Usage Information:

Operating system and system configuration
Screen dimensions (for interface optimization)
Crash logs and analytics (non-identifiable)

c. Screen Content (with your explicit trigger):

Screenshots are only captured when the user clicks the trigger button inside the app.
No background screen monitoring or passive data collection occurs.
Screenshots are processed securely to guide the user — and are deleted after processing unless explicitly saved by the user.

2. How We Use Your Information

We use the data collected to:

Provide AI-based step-by-step instructions
Improve product performance and usability
Offer personalized voice/text support
Communicate updates, bug fixes, or service improvements
Respond to support or feedback requests

3. Data Security

We implement strict security measures to protect your information:

End-to-end encryption for data transmission
Access control and user session isolation
Screen captures are not stored or transmitted unless required for specific use cases and approved by the user

4. Data Sharing

We do not sell, rent, or trade your personal data.

We only share data:

With third-party services used for functionality (e.g., text-to-speech, OpenAI, analytics), and only when essential
When legally required by law enforcement agencies
If authorized by the user in specific cases

5. Cookies and Tracking

Our website may use cookies for:

Basic analytics
Improving website functionality

Our desktop application does not use cookies or any passive tracking technologies.

6. Children’s Privacy

Bidinga is not intended for users under the age of 13. We do not knowingly collect data from children. If we discover such data has been collected, we will delete it immediately.

7. Data Retention

We retain only necessary data:

Account/login data is kept until the account is deleted
Feedback and logs are retained for product improvement unless deletion is requested
Captured screen content is discarded after processing unless saved by the user

8. Your Rights

You have the right to:

Access the personal data we hold about you
Request deletion of your account and associated data
Opt out of non-essential communications
Report misuse or raise privacy concerns by emailing us

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of Bidinga after changes indicates your acceptance.

10. Contact Us

For questions or concerns about this Privacy Policy, contact us at:
📧 support@bidinga.com
🌐 https://www.bidinga.com